Pain points
- City idling inflates queues and wastes instance capacity.
- No clear ETA leaves players guessing when they will get in.
- Battleground instancing is not scaling with demand windows.
Triage steps
- Add strict AFK caps in major hubs during peak hours.
- Turn on cross-realm instancing for battlegrounds and contested zones.
- Publish real-time queue ETAs so players can plan sessions instead of alt-tabbing away.
Why it matters
Queue friction pushes curious players away fastest at launch. Treating lines like a first-class feature keeps people playing and talking when hype is highest.